The details of the Loss Customers 2
4, Both want to provide customers with good service, want to try to cut spending
If your company's customer service department toll-free telephone use is a few hundred thousand one of the enterprises, it should be reduced in the sector employees. To ensure that a computer used by the telephone answering service programming, as a customer to complain about would be preferred to choose a computer rather than talking with people. If your computer is to take over the customer's phone, you'd better wait for about 15 minutes before providing an answer, because when customers had been "calm down", or have been hung up broken. In order to save service costs, you should arrange to meet each and every customer service 10000 customers. At this point, customer service departments to ensure that working hours are from 9 am to 4 pm.
If a customer sent for a customer service representative, it must be to ensure that the latter is the lack of professional knowledge, and who have no right to make decisions. To convey on behalf of customers, the company will take note of their phone numbers, and will be "someone" in touch with them, perhaps for a time, the customer will be putting the matter forgotten.
5, Do not for the staff turnover is high and performance concerns
The reason for employee turnover is usually based on dissatisfaction, the customer does not care for our staff dissatisfaction, such as sales representative of the company's disgruntled, they will not even notice that the resignation of a disgruntled sales representative, sales are still going on for several months the region vacancies.
After all, selling it is just a number game. You have to do is to hire a silver tongue, pleasant people, so that they have a commission charged by the implementation of a marketing plan. So let them learn to "crash course" is the best, however, because the staff turnover is so high, you do not have to spend money to train sales staff.
You should not worry about the other staff's satisfaction, they do not have direct contact with customers. A few years ago a customer to buy a limousine proud of. The car is almost perfect, unfortunately it is always the issue of a strange noise!
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