Break free of document management dilemma
Document and content management in addition to paper documents related to the digital transformation, is also involved such as security, disaster recovery, collaboration, and other areas. Experience in the following four companies all hope to find innovative ways to manage business documents and content company, can learn.
 If companies can effectively develop and maintain the content of the document, which contains information that can save time and cost that companies, even profitable. On the contrary, if the content and documents handled properly, will result not find the document, and cause the loss of business income and productivity, and even lead to legal disputes.
This is why many companies are seeking innovative ways to manage business documents and content reasons. According to consulting firm Gartner released research data, enterprise content management industry, revenues from the global market of 2.6 billion U.S. dollars in 2006 to the current 3.4 billion dollars.
Grange Insurance is purchasing content management solutions for businesses. This is a Columbus, Ohio-based insurance company. It is for the thousands of customers each year to provide car insurance, home property insurance, life insurance and farm insurance services, the resulting endless paper files. Grange need to find a way to facilitate its many independent agents provide quick quotes to customers and insurance plans, and timely processing of customer claims, answering customer questions.
Today, many companies have benefited from their IBM enterprise content management solutions investments. The system can scan 60,000 copies a day the document. Grange's network of sales representatives can quickly access and insurance-related documents, and through e-mail or phone the relevant information to customers. As a result, customers can receive within a few minutes of the latest claims, the new insurance plans and coverage details, and no longer need to wait hours or days. "This is what we are doing the most correct decision," chief computer analyst Jerry Valentine Sr. Said, "The solution is our basis for information storage and processing."
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